Support Information

Before you request support, please check the following most common problems and solutions.

Problem getting onto the download page. Won't take Username/Password.
Possible solution: Check to be certain you have entered the correct Username and Password. Check to see if you have mistaken a numeral one (1) for a lowercase L ( l ) or the opposite in either your Username or Password. Try highlighting them, copying them (Ctrl/C) and pasting them (Ctrl/V) one at a time into the fields requesting them.

Problem opening and reading the eBook.
Possible solution: First download and install the latest Acrobat Reader (4.05) on your system, using the link provided below the image of the book on the download page..
Possible solution: First download and install the latest version of the Internet Explorer (5.5) browser from Microsoft, using the link provided on the download page..
Possible solution: Check to see if you have a minimum of ten (10) megs of hard drive space for the downloads and installations.

Problem getting the MP3 to play.
Possible solution: First download and install the latest Windows Media Player (ver. 7) using the link provided on the download page.

Please answer the following questions regarding your need for support.